How Lucky Beat MCEs and Gave His Caregivers a Well-Deserved Bonus

Starting small is often a natural part of any business's growth cycle. Lucky's agency began their journey with just five clients and a vision to provide excellent care. However, as their client base expanded, so did the complexities associated with managing billing processes.

Matters became particularly dire when Managed Care Entities (MCEs) were introduced. The sudden increase in denied claims created a real financial strain, forcing the agency to tap into its savings just to pay caregivers. Realizing they needed a specialized solution, the agency turned to GEOH's billing service. This decision marked a turning point. GEOH solved the MCE denials and recovered money the agency thought they had lost forever.

With GEOH's professional billing assistance, the agency managed to recover significant back billing — which then allowed them to give bonuses to their caregivers. The implementation of GEOH's billing service put an end to recoupments, providing a stable and reliable billing process. This newfound efficiency enabled the agency to focus on growth and client care, ultimately expanding their client base from 5 to 122.