Ferrin Parham and Frenchie, HSPHC
With more than 50 clients and only two managers at Holy Spirit Home Care, billing and scheduling were becoming overwhelming — and their former vendor was leaving them with denied claims and no answers.
The Challenge
Managing billing, scheduling, and caregivers alone was overwhelming. Their previous EVV vendor never explained denied claims, and by the time support responded, money was already lost.
The Solution
GEOH's Billing Executive Package took over all back office work — scheduling, caregiver management, and billing — and gave them access to a live person when help was needed.
The Result
More time, more confidence, and zero denied-claim headaches. They are now expanding into new services including BDDS Waiver and an adult daycare program.
With more than 50 clients, Ferrin and Frenchie had their hands full as the only two managers of Holy Spirit Home Care. Their agency was successful, but it was becoming overwhelming and very time-consuming to deal with billing, scheduling, and managing caregivers all on their own.
Their former EVV vendor never explained why claims were denied or how to resolve common agency issues. When they attempted to contact customer service, it was often too late to fix anything by the time anyone got back to them — resulting in lost money. Ferrin and Frenchie decided on GEOH's Billing Executive Package, which included all the back office work their agency needed. They no longer had to grapple with denied claims; they now had the answers they needed about the claims process. Their dedicated provider took over scheduling and caregiver management, and when they needed assistance, they could reach a live person — without waiting on emails or chatbots.
Today, Ferrin and Frenchie have more time to focus on new opportunities to expand their business and offer more services. They've gained a new level of confidence in managing their agency's operations and are currently working on their BDDS Waiver, with hopes of soon adding medical services and an adult daycare program to their agency.
"GEOH's Billing Executive Package gave us more time to do what we love while still being able to expand our agency!"
Ferrin Parham & Frenchie
Holy Spirit Home Care (HSPHC)
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